HDI Support Center Team Lead

Support center team leads serve as the communication link between the team and themanager as well as the first point of internal escalation for the

HDI Support Center Analyst

Service and support analysts provide front line technical support and act as the primary point of contact for customers. It is vital that these IT

HDI Problem Management Professional

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited,

HDI Desktop Advanced Support Technician

HDI’s Desktop Advanced Support Technician course focuses on building the advanced skills required to provide excellent customer service and increase the productivity and capabilities of

HDI Support Center Manager

HDI Support Center Manager training explores how the support center’s strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management,

HDI Support Center Director

Gaining the support of senior management and effectively communicating the pivotal role of the support center are crucial to any support operation’s success. For these

HDI Desktop Support Manager

Desktop support involves more than just supporting desktops. It includes support for laptops, notebooks, printers, and just about anything for which the company plans to

Knowledge-Centered Service (KCS)