Privacy Policy

Last Updated: Nov, 2025

ICON Training Co. (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (“App”). Please read this privacy policy carefully.

1. INFORMATION WE COLLECT

1.1 Personal Information
We collect information that you provide directly to us, including:

• Name and contact information (email address, phone number)
• Account credentials (username, password)
• Payment information (processed securely through our payment processors)
• Profile information and preferences
• Course enrollment and purchase history
• Certificate information for validation purposes

1.2 Automatically Collected Information
When you use our App, we may automatically collect:

• Device information (device type, operating system, unique device identifiers)
• Usage data (features accessed, time spent in app, pages viewed)
• Location information (if you grant permission)
• Log data (IP address, access times, app crashes)

1.3 Learning Management System (LMS) Data

• Course progress and completion data
• Assignment submissions and grades
• Learning analytics and performance metrics

1. HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your course purchases and enrollments
• Manage your account and provide customer support
• Synchronize your account with our Learning Management System (Moodle)
• Send you important updates about your courses and account
• Verify certificate authenticity
• Personalize your learning experience
• Analyze app usage to improve functionality
• Comply with legal obligations
• Prevent fraud and ensure security

1. INFORMATION SHARING AND DISCLOSURE

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers
We share information with third-party service providers who perform services on our behalf, including:

• Payment processors for transaction processing
• Moodle LMS platform for course delivery
• Cloud storage providers for data hosting
• Analytics services to understand app usage

3.2 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.3 Legal Requirements
We may disclose your information if required by law or in response to valid requests by public authorities.

4. DATA STORAGE AND SECURITY

4.1 Data Storage
Your information is stored on secure servers and may be transferred to and maintained on servers located outside your country of residence. We implement appropriate technical and organizational measures to protect your data.

4.2 Security Measures
We use industry-standard security measures including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments
• Secure token management for LMS access

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. YOUR RIGHTS AND CHOICES

You have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to processing of your personal information
• Request restriction of processing
• Data portability (receive your data in a structured format)
• Withdraw consent at any time

To exercise these rights, please contact us using the contact information provided below.

6. THIRD-PARTY SERVICES

6.1 Moodle Learning Management System
Our App integrates with Moodle LMS. When you access courses through our App, your information is shared with Moodle to provide learning services. Moodle’s privacy practices are governed by their own privacy policy.

6.2 Payment Processors
Payment transactions are processed by third-party payment processors. We do not store your full payment card details. Payment information is handled according to the payment processor’s privacy policy.

6.3 Analytics Services
We may use analytics services to understand how users interact with our App. These services may use cookies and similar technologies.

7. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to track activity on our App and store certain information. You can instruct your device to refuse all cookies or to indicate when a cookie is being sent.

8. CHILDREN’S PRIVACY

Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. DATA RETENTION

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

10. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our App, you consent to the transfer of your information to these countries.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy in the App and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.

12. CONTACT US

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

ICON Training Co.
Email: [email protected]

13. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information is collected
• The right to delete personal information
• The right to opt-out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

1. EUROPEAN PRIVACY RIGHTS

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the rights listed in Section 5 above. Our legal basis for processing your information includes:

• Performance of a contract (providing our services)
• Legitimate interests (improving our services, security)
• Consent (where you have provided it)
• Legal obligations (compliance with applicable laws)

By using our App, you acknowledge that you have read and understood this Privacy Policy.