Acquire the essential skills to excel as Service Desk Manager
Service Desk Manager (SDM)

An effective service desk manager is required to have a broad range of skills, including people-management abilities, marketing awareness, financial acumen and presentation savviness. The SDM qualification recognises an individual’s knowledge of the competency requirements and skills required to be a manager of a service desk. An SDM certified professional will be able to:

Develop and deliver service desk and support strategies to fully support the organisation’s business strategy and objectives
Demonstrate the key leadership and management competencies needed to be a successful Service Desk and Support Manager
Interface the service desk with other IT functions, processes and standards to maximise the efficiency and effectiveness of IT
Design, contract and deliver service desk processes and services for exceptional customer service and support